Job Description

Process Execution Executive/Specialist

Role Accountabilities (What is this role responsible for delivering?) • Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) • Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). • Execution & handling of Export & Import Shipment documentation related tasks. • Execution & handling of Export & Import Vessel Reconciliation. • Execution & handling of Rate Audit. • Execution & handling of DG Shipment. • Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. • Responsible for adhering to defined processes. • Accountable for achieving customer satisfaction on case by case, at the interaction level. • Excellent interpersonal, problem-solving, and analytical skills. • Handling all the business processes efficiently. • Offering guidance and training to the newly joined team members.

Required Knowledge, Skills, and Abilities

• Process Execution